SUPPORT

Umoja System Status

Umoja will undergo preventive maintenance on Saturday 29 August 2020 from 10:00 to 20:00 CEST, aiming to deliver performance and stability upgrades, so as to keep the systems current.

During this time, all core Umoja services will be unavailable, including Umoja Self-Service (Travel, HR, Procurement etc.) & ECC (Finance, Treasury etc.), Business Intelligence (BI), Data Warehouse (BW/HANA), Umoja Mobile (SMA, Contribution Portal), Solution Manager (ChaRM), Transportation Management (TM) and Implementing Partner management (IP).

Thank you for your understanding and cooperation.

IF YOU ENCOUNTER AN ISSUE USING UMOJA

2. Consult 

  • Local ESS/MSS Focal Points
  • Local Process Experts (LPE's)
  • Local Support Arrangements can be found on iSeek HERE

3. Contact 

  • Unite Service Desk (Available 24/7)
    • Raise a service desk ticket via Unite (iNeed) Self Service (available in the UN network only); or
    • If you can’t submit a ticket or can’t access Unite Self Service, email and phone contacts are available on iSeek.