Maintenance Schedule and System Status
In an effort to ensure the highest performance levels, Umoja undergoes standard maintenance updates. To minimize user’s impact, the updates are scheduled during the most convenient hours.
The downtime periods are required for:
- Preventive maintenance
- Disaster Recovery (DR) exercises
- To be used only if strictly necessary
- Staff will be notified in advance if the maintenance window needs to be applied
Planned maintenance periods:
- Transaction systems (ECC/ SRM/ Portal/ IDM/ Citrix/ PI) on the first Saturday of the month, for up to 12 hours from 06:00 to 18:00 CET
- Business Intelligence
- Every Saturday for up to 6 hours from 10:00 to 16:00 CET
- Every Sunday for up to 4 hours from 18:00 to 22:00 CET
- Major maintenance window for up to 48 hours on the first weekends of May and November
- Disaster Recovery exercises may require up to 12 hours for each failover/failback
During deployment periods, Cut-over exercises may require additional downtime.