FAQ

02 May 2016

If you are receiving one month DSA upon assignment/reassignment, the rental subsidy start date should be one month after your start date.

02 May 2016

An entry for a duty station in Umoja is a prerequisite to starting a rental subsidy request.  First, you enter your duty station address under Personal Information portal > addresses; then go to the Entitlements Portal to enter the rental subsidy request. 

02 May 2016

Yes, but broker fees apply once during your assignment in the same duty station.

02 May 2016

You can view and print your salary statements (as early as 1 Nov 2015) through Benefits and Payments portal > payment > display salary statement.

02 May 2016

You can always view and print your confirmation form for health and dental insurance plans through Benefits and Payments portal > Benefits > Participation Overview or Confirmation form. You can only make changes to your plan on specific events, as listed below, that will trigger a new link to appear under the Benefits portal for a period of one month.

02 May 2016

First add your new-born as a dependent through any of the following three portals: the Life and Work events portal, Entitlements, Personal Information. Remember to attach all supporting documentation.  The request will go through the workflow to the HR partner for review and approval. 

02 May 2016

First add your spouse as a dependent through any of the following three portals: the Life and Work events portal, Entitlements, Personal Information. Remember to attach all supporting documentation.  The request will go through the workflow to the HR partner for review and approval. 

02 May 2016

Once HR completes the on boarding process, a link will be triggered under the Benefits portal.  Click on the link and follow the steps to select health and dental insurance plans.  You have the option to waive one of the plans, if not needed.  Make sure to complete the selection process within 30 days.  If the link is missing, please contact your HR partner.

02 May 2016

You should contact the HR partner to explain the reasons for missing the 30 day window.  The HR partner can trigger the link for an extended period of time so that you can select your insurance plans.

02 May 2016

You can enrol in Life Insurance in ESS only upon initial appointment with a contract duration of 6 months or longer. However, you are still required to submit the Life Insurance application in paper form.