The Unite Service Desk is a global ICT help desk service comprised of service desks in Bangkok, Brindisi, Geneva, Nairobi and New York, functioning as a single source of support. The role of the Desk is to resolve ICT issues for Umoja and other key UN applications.
FAQ
15 February 2016
15 February 2016
If you need any help to navigate Umoja, please contact your local Umoja focal points ('super user') in your Branch/Section or field office. The names of the focal points are available from OCHAnet.
15 February 2016
15 February 2016
National field staff will not be using the Self-Service modules in Umoja as UNDP will continue to administer this category of staff.
15 February 2016
During the first week following Umoja roll out, staff received this message in error when their leave was approved by their supervisor (and also reflected as such in the system).
15 February 2016
Yes, before creating a travel request in Umoja, you will need the written approval of your supervisor and the relevant budget owner (in some cases this may be the same person).
15 February 2016
All international staff and local staff on UN Secretariat appointments will at some point need to use Umoja to record personal life events, ask for annual leave, request travel, or related administrative action.